OUR SERVICES

ASSESSMENT

The ability to communicate effectively in a second language is a fundamental requirement for any interpreter. We understand that your organization needs to be able to identify qualified interpreters to avoid spending valuable resources repeatedly hiring and training individuals who may not meet the minimum national standards. Aha! Interpreting Solutions provides a quick but thorough evaluation of your candidate’s language performance, a resource that your business may not have available in-house.

The assessment focuses on the second language listening comprehension and verbal skill levels of an interpreter in there working language. We assess the following listening skillsets:

Verbal

Using appropriate sentence and word assembly
Reiterating concepts and directions
Paraphrasing content
Utilizing educationally and culturally appropriate language levels
Interpreting as a rapid and automatic response

Listening

Recalling sentences in content
Listening to paragraphs
Memorizing for recall
Analyzing conversations for meaning
Understanding medical terminology

Upon completion of the assessment, a customized analysis is generated for each candidate. The analysis will provide a numerical score for listening comprehension and verbal skillsets, as well as an overall rating of the candidate’s ability to communicate within a specific business setting.

We adhere to the highest industry standards established by organizations, such as the National Council on Interpreting in Health Care (NCIHC), the California Healthcare Interpreting Association (CHIA), the International Medical Interpreter Association (IMIA), as well as the National Board of Certification for Medical Interpreters, as well as all educational and legal state standards for interpreting.

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CONSULTATION

At Aha! Interpreting Solutions, our consultants specialize in consulting services to companies who provide services to Limited-English-Proficient (LEP) and hearing-impaired patients. Our focus is on the need of the client and a quality outcome is the foundation of all our services.

No matter where your company is in the development or implementation of an interpreter program, we can improve your interpreter program’s infrastructure and LEP client satisfaction levels.

Full strategic planning for interpreter service program development
Interpreter language screening and assessment
Design and development of Internal Interpreter Services
Internal audit of language/interpreter services
Employee Training regarding your interpreter service program
Job Shadowing to assess interpreter skill levels and competencies
Interpreter program policy development
Educational modules in language and cultural compliance in the medical field
Consultation in IT Programs to gather and effectively utilize pertinent patient data (i.e. census reporting and demographic data to identify LEP and hearing-impaired patients, outpatient scheduling data for deploying interpreters effectively)

Analysis

The focus of preliminary analysis is the identification of your organization's unique situation and multilingual requirements.

Planning

During the planning phase, we provide an internal audit of your organization’s existing language services based on national language access standards, establish a strategy for meeting your language requirements, as well as set a project timeline and estimate costs.

Development

In development, we create policies, procedures, form the overall program infrastructure, and author customized language access training materials.

Delivery

We guide your organization through the implementation of your interpreting program’s policies and procedures; ensure that your organization is prepared to take full advantage of Aha! resources, certified interpreters, and facilitators; and we remain in close contact to guarantee the successful deployment of your interpreting program and ensure we are able to quickly remedy any unforeseen challenges.

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EMPLOYMENT

In response to the ever increasing demand in Northwest Arkansas and Nationwide for professional, quality interpreters in all fields, Aha! Interpreting Solutions is pleased to offer recruitment and placement for our employer clients. We offer both temporary and permanent interpreter placement.

At Aha! Interpreting Solutions, we focus on establishing a relationship with your company to understand your business so that we can refer the best interpreter for your specific needs. Our extensive network and experience in recruitment allow us to reach candidates that are highly trained and accessible. These placement services are tailored specifically to your company’s needs at a fraction of the cost of telephonic language services.

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TRAINING

The Department of Labor has predicted a 46% growth in the interpreting field by the year 2022.

Aha! Interpreting Solutions has designed their training program with the medical, educational ,community and businesses interpreters in mind. We specialize in training that is based on professional interpreter ethics and standards, and take pride in our quality facilitators and training material.

Our E-Learning Modules implement the most up-to-date methods of training in medical terminology and phrases. Learn specific phrases and vocabulary relating to different body systems and medical terminology, based on your individual language needs. 24/7 access allows for learning that is tailored to your scheduling.

Annual seminars educate employer clients in the latest standards and ethics relating to interpreter compliance issues.

The best part is that we customize your needs and can come to your organization!

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TRANSLATIONS

At Aha! Interpreting Solutions, we offer written, in-person and over-the-phone Spanish language interpreting and translations. Each of our professional staff members are fully trained and undergo a minimum of 40 instructional hours. We pride ourselves in adhering to all national and state laws and regulations to provide top-notch service.

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